TECHNO-CODED PERKS - Enjoy these benefits!
- EXCLUSIVE OFFER: Grab your sign-on bonus when you join before year-end!
- Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance.
- Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events.
- Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture.
- Vibrant City Location: Work in Eastwood (Night Shift!).
Primary Job Functions:
Technical Support & Client Communication
- Monitor alerts ticket queue, investigate and escalate where needed.
- Triage tickets (phone and email), quick fix – they have automation, they have an SDC.
- Monitor support ticket queue progress and escalate as required.
- Design and maintain process documentation for the service desk.
- Provide 1st Level of support for incident and/or service requests.
- Act as the first point of contact to the customer created tickets.
- License reconciliation with Finance Team.
- Accurately completing timesheets.
Qualifications:
- Active Directory.
- O365 Administration.
- Strong desktop knowledge (Windows 11 and 10).
- Diagnose and rectify WAN and LAN issues, including ISP issues.
- Practical experience in PC hardware repairs is an advantage.
- Practical experience e in deploying and migrating users from old PCs to new PCs. whether in workgroup or in AD/O365 Intune.
- Great verbal and Written communication skills.
- Ticketing system hands on experience – AutoTask.
Good to Have:
- Basic knowledge of Microsoft Windows Servers 2012-2025
- HyperV, VMware and/or Citrix environment – User access management and basic connectivity issues – they do not use it
- Backup Systems & Storages: experience in configuring and maintaining back up technologies including Datto; alerts monitoring and backup checks.
- Email management, Domain hosting via O365 or any Cloud Solutions provider, MFA
- On-prem AD & Azure AD basic administration / backend access
MORE THAN JUST A JOB
Headquartered across the Philippines’ most dynamic cities in BGC, Alabang, Eastwood, and Cebu, and now expanding internationally with our first overseas office in Sri Lanka, we’re building a workplace that puts people first.
Experience our seamless 100% virtual recruitment process. Apply today!
Job Types: Full-time, Permanent
Pay: Php50,000.00 - Php60,000.00 per month
Benefits:
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Promotion to permanent employee
- Staff meals provided
Work Location: In person