Supervisor I, Operations Management at RELX Group | ForgeResume

Lead a multi-functional team of Fulfilment representatives to deliver on operational objectives
Track and analyze team performance data to drive performance improvements and operational excellence
Collaborate cross-functionally and related departments to drive innovation and service excellence and to improve overall efficiency
Foster proactive relationships with supported business units
Promote continuous learning and upskilling of self and team members
Conduct regular operations reviews and execute agreed action items
Manage multiple projects and reprioritize as needed
Drive key initiatives to facilitate team process improvement and efficiency as well as partner with leadership to implement critical actions
Develop and implement support plans to meet service level objectives and manage day-to-day operations
Ensure team performance meets quality, volume, and timeliness goals

Qualifications:

Bachelor’s degree holder

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