Account Support Analyst

Job Accountabilities:

• Respond to customer requests via email.
• Provide customers with appropriate product and service information.
• Follow up on customer inquiries not immediately resolved to ensure resolution.
• Recognize and alert supervisor to trends in operations.
• Identify, research, and resolve customer issues using the appropriate system.
• Maintain security and privacy.
• Prepare reports or provide necessary data as needed in Operations.
• Perform data entry.
• Recommend process improvements.
• Assist in on-the-job training for new associates, as required. Attend virtual calls and meetings as required by management and operation.

Job Qualifications:

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