Telco Non-Voice Customer Support | Chat & Email | No Calls

Job Description

We are hiring Customer Service Representatives for a Telco Account in Quezon City. Assist customers with mobile, internet, broadband, billing, account updates, plan changes, service interruptions, and basic technical concerns while providing accurate and professional support.

Benefits

• Up to ₱26,000 monthly basic salary
• Performance incentives and bonuses
• Paid Telco Account training
• Career growth opportunities

Qualifications

• High School or Senior High School graduate
• College level or graduates are welcome
• No BPO or call center experience required
• Fresh graduates and first-time BPO applicants welcome
• Good English communication skills
• Strong customer service and problem-solving skills
• Basic computer skills
• Willing to work onsite and on shifting schedules

Responsibilities

• Handle customer inquiries for the Telco Account
• Assist with billing, account, and service concerns
• Provide information on mobile, internet, and broadband plans
• Troubleshoot basic connectivity issues
• Assist with plan changes and service requests
• Resolve customer concerns professionally
• Document customer interactions
• Meet quality and customer satisfaction targets

Training & Work Setup

• Onsite: West Avenue, Quezon City
• Shifting schedule, including weekends and holidays
• Paid Telco Account training provided

Why Apply?

Start your BPO career with no prior BPO experience required while gaining valuable experience in a Telco Account. Learn about telecommunications, customer service, billing, internet services, and basic technical support through paid training.

Apply Now

Join as a Customer Service Representative – Telco Account and start building your BPO career with paid training and growth opportunities.

Pay: Php19,000.00 - Php26,000.00 per month

Benefits:

• On-site parking
• Paid training
• Promotion to permanent employee

Work Location: In person